1 YEAR WARRANTY:
All cable converters (retail/refurb) are covered for a full 1 year replacement warranty, from date of invoice, from manufacturing defects and
defects with workmanship. This warranty covers parts and labor. If a digital cable converter cannot be repaired, it will be replaced with a
comparable digital cable not cover damage from power surges, accidental or intentional physical damage, spilled liquids, misuse, unauthorized
use, abuse, shipping charges, or damage caused by non-authorized repair personnel, or anything that is beyond our control.
MONEY BACK GUARANTEE (please read paragraph below):
All cable converter/descrambler boxes (retail/refurb) carry a money back guarantee. If for any reason you are not satisfied with the digital
converter you have purchased, just email us to obtain a return authorization number and we can either repair or exchange the cable converter
box or issue a refund. All digital cable converters returned for refund must be postmarked within 30 days from the date of the invoice. We are
not responsible for items returned to us that are lost or damaged in the shipping process. Therefore all returns should be sent with the
appropriate insurance. Return shipping and handling charges are non-refundable. Please allow up to 1 week from the date we receive your
return to process of all refunds. However, our actual shipping and handling fees are non-refundable. Shipping and handling fees are actual
costs and are not refundable. Any digital cable converter returned for replacement must be received before any digital cable converter can be
shipped. After we receive the digital cable converter the replacement will be sent out within 2-5 business days ( subject to availability ). All
exchanges are sent ground unless otherwise specified. Allow 2-5 days for shipping replacements. Any unauthorized use, tampering, either
internal or external, will void all warranties associated with the purchase of your digital cable converter.
Refunds/Cancellations are made in the same manner of payment as they were submitted (Debit/Credit Cards or Check (this includes COD))
following the return of the unit. The amount refunded is full price of the unit minus our shipping and handling costs. Refunds are submitted as
soon as possible, but please allow up to 15 working days for processing. There may be additional charges if the unit is not in like new condition
or if there are parts missing. Please keep your unit in excellent condition in case a return is necessary. If at any time you cancel your order for
any reason you may be charged up to a 25% cancellation fee (restocking fee). It is your responsibility to confirm the make/model before
ordering and abide by our disclaimer below.
DISCLAIMER AND CUSTOMER RESPONSIBILITY:
The legal information and opinions found here are given without representation as to accuracy and may be completely wrong. If you use a
digital converter and intend to hook it up to your cable system, you are responsible for notifying your cable company of your intention to own
and operate your own equipment, and you must pay for all programming that the converter is capable of receiving. If you're concerned about
the legality of using a digital converter or owning your own cable equipment, please consult an attorney. The use of digital converters for the
unauthorized reception of cable programming is against the law. However, cable consumers have the right, under US Federal Law, to own and
operate their own cable equipment. The cable consumer has the right, under US Federal Law, to own their own equipment.
We accept credit/debit cards, personal and business checks, and also have priority rush C.O.D shipment available for retail sales.
Dealer/wholesale reduced priced digital converter we accept C.O.D. and check orders only.
You must obtain a Return Authorization number (RMA) before any product can be returned. Please contact technical support via
firstname.lastname@example.org for authorization. Merchandise must be in "like new and unused condition", with all accessories, manuals,
boxes, cables, and original manuals. We will give you an RMA# to return your unit. Additional charges will be assessed for damaged returns.
Merchandise that comes back with handwriting on it (or it's box) is considered "damaged". Once the seal has been broken on return items, a
25% re-stocking fee may be applied plus shipping charges. The customer is responsible for shipping costs on returned units. Please be sure to
include a note explaining your exact problem. Be as specific as possible. All items must be shipped/returned fully insured and to the address
printed on the original shipping label. We will only accept returns from UPS or Fed Ex and will not accept USPS shipments. Any Post Office
shipments (USPS) will be refused.
By ordering via Internet, mail, or phone you are agreeing to these above terms. No oral agreement given to you over the phone or via email
will super-cede this agreement. If you do not agree to these terms do not order.
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